BE A DIVA ACADEMY - 2025 Be a Diva Academy - Refund Policy Effective Date: 2025 Be a Diva Academy has a strict refund policy due to the nature of digital content. By enrolling in a course, you acknowledge and accept the following refund terms: 1. Eligibility for Refunds Full Refunds: Requests must be made within 7 days of purchase, provided the course has not been accessed. No Refunds: Refunds will not be issued once course materials have been accessed or if a live session has already taken place. Partial Refunds: Partial refunds may be considered on a case-by-case basis if a student has accessed only a portion of the course and can provide a valid reason for discontinuation. Exceptional Cases: Refund requests due to extenuating circumstances (such as medical emergencies) will be reviewed on a case-by-case basis at the discretion of Be a Diva Academy. Technical Issues: If a student is unable to access the course due to verified technical difficulties, a refund or alternative solution may be offered at the discretion of Be a Diva Academy. Once a student has accessed digital course materials, refunds are no longer possible under any circumstance, except in cases of verified technical issues or legal compliance requirements. 2. Refund Review Process All refund requests will be reviewed within 5 business days of submission. If a refund is denied, students may appeal the decision by providing additional supporting documentation within 3 business days of the denial. Final decisions on refunds will be made within 10 business days from the initial request. 3. Chargeback Prevention By completing a purchase, students agree to resolve disputes directly with Be a Diva Academy before initiating a chargeback with their bank or payment provider. Unauthorized chargebacks may result in temporary loss of course access while the dispute is under review. Be a Diva Academy reserves the right to dispute any chargebacks that violate this refund policy. 4. Payment Processing & Refund Timelines Refunds issued through payment providers will follow the processing timelines set by the respective payment platform (e.g., Stripe, PayPal, Paddle). Be a Diva Academy is not responsible for additional transaction fees or processing delays imposed by the payment processor. Refund requests must be submitted via email to haron@harbor.studio and will be processed within 10 business days if eligible. By enrolling in a course, students acknowledge and agree to this Refund Policy.